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When a project is marked as guaranteed it means that the customer has committed to paying out a designer and has waived their right to get their money back. If it is not guaranteed, the customer can opt to get a refund of their money.
You can determine if a project is guaranteed by viewing the job brief and looking out for the following image marked on the project: 
Customers are eligable for a refund if they have not selected to guarantee their project and in accordance with the DesignCrowd refund policy.
Last Updated: Wednesday, October 05, 2011
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